Office 365 Help Desk App

Track your organization’s IT support tickets and technology assets with the Office 365 Help Desk App. Using this app will increase insight into work performed by your IT team and will track open support tickets as well as IT inventory. Creating tickets can be done from any of the sites in your Office 365 site collections, making it easy for end users to submit tickets online from whatever location you desire.

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  • Faster
  • Attractive
  • Simple
  • KEY BENEFITS

Help Desk User View

Faster

Quickly create and view outstanding support tickets for your organization. Adding a ticket takes under 10 seconds, and immediately updates charts and visualizations to help your IT staff see which tickets need immediate attention. Users can see tickets they’ve opened and view updated status changes in real time.

Help Desk Admin View

Attractive

This isn’t your typical SharePoint list. With color charts and a simple design aesthetic your team won’t groan with disappointment when they use this app. You can update the app to include your logo to provide a branded experience to employees. People in the administrators group have access to summary content for all tickets presented in dashboard form.

Help Desk Creating a New Form

Simple

Roll out this app to your organization without a need for training on how to submit tickets. Just send a link to employees, and rely on the intuitive user interface native to the app. Tickets can be opened, closed or updated by the ticket submitter or reviewer at any time.

Features

  1. Track Help Desk Tickets by Assignment, Creator, or Priority
  2. Rich visualizations showing tickets by age and priority
  3. Personalized interface so IT personnel see their own tickets
  4. Integrated Inventory Tracking
  5. Responsive Design for mobile-friendly use

 

Already have the app? Learn how to get started with this User Manual.