How can you maximize productivity?

For many companies, outsourcing cloud expertise and technical services enables them to ensure digital solutions are high quality while enabling the business to focus on core operations. Aerie’s Managed Cloud Services (MCS) plans provide expert support to ensure that businesses and organizations get the most from their Microsoft Cloud applications.

With tiered offerings that align with customers’ specific needs, our MCS plans include a comprehensive suite of services, including Help Desk support, dedicated account management, reporting, monitoring, and training. Our plans are cost-effective, and help companies augment in-house resources with predictable, known support costs.

Which plan is right for you?

Foundation

For businesses with up to 100 employees, this plan helps companies who want to provide their technical team with Cloud expertise to support Office 365 environments.

Advanced

For businesses with up to 250 employees, this plan works best for companies who want to offload end-user technical support requests from their technical team.

Premier

For businesses with more than 250 users, this plan offers companies a holistic approach to IT, including Cloud and on-premises infrastructure.

foundation

Foundation

Help Desk

  • Weekdays, 9am – 5pm EST
  • Service Level Agreement: 8 / 4 / 2 hrs response time
  • Break-Fix
  • User Management
  • License Management
  • Tickets Submitted by Approved Personnel

Supported Solutions

office-365Office 365
one-driveOneDrive

Reporting and Monitoring

  • Monthly Consumption Report

Account Management

  • Dedicated Aerie Account Manager

Discounted Services

  • Discounted Rates for Aerie Services
  • Discounted Microsoft Rates

Max Users

100

advanced-plan

Advanced

Help Desk

  • Weekdays, 9am – 5pm EST
  • Service Level Agreement: 4 / 2 / 1 hr response time
  • Break-Fix
  • User Management
  • License Management
  • Tickets Submitted By Any User
  • 4 Hours of Proactive Service

Supported Solutions

office-365Office 365
one-driveOneDrive
power-appsPowerSuite
dynamics-365-1Dynamics 365

Reporting & Monitoring

  • Monthly Consumption Report
  • Quarterly Assessment
  • Annual Licensing Review

Account Management

  • Dedicated Aerie Account
    Manager

Discounted Services

  • Discounted Rates for Aerie Services
  • Discounted Microsoft Rates
  • Free Quarterly 90-Minute Training
    Workshops

Max Users

250

premier-plan-1

Premier

Help Desk

  • Weekdays, 9am – 5pm EST
  • Service Level Agreement: 4 / 2 / 1 hr response time
  • Break-Fix
  • User Management
  • License Management
  • Tickets Submitted By Any User
  • 4 Hours of Proactive Service

Supported Solutions

office-365Office 365
one-driveOneDrive
power-appsPowerSuite
dynamics-365-1Dynamics 365
microsoft-teamsTeams
microsoft-365Microsoft 365
serverOn Premise

Reporting and Monitoring

  • Monthly Consumption Report
  • Quarterly Assessment
  • Annual Licensing Review
  • Routine Monitoring of ApprovedSolutions

Account Management

  • Dedicated Aerie Account Manager
  • Dedicated Aerie Project Manager

Discounted Services

  • Discounted Rates for Aerie Services
  • Discounted Microsoft Rates
  • Free Quarterly 90-Minute Training Workshops
  • Free Application Requirements Workshops

Max Users

Unlimited

“Transitioning our team to rely on Aerie for Managed Cloud Services has taken a huge burden off our shoulders. Aerie has the expertise to solve problems very quickly, which helps keep our staff focused and efficient.”
– Christina Lorrey, IT Manager Pete and Gerry's Organic Eggs

Interested? Let's talk!

We'd be happy to discuss your company's needs and provide an estimate for a Managed Cloud Services plan.

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Contact Aerie