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Our work for
Keurig Dr Pepper

 

 

PLATFORM
OUTCOME
  • Reduced equipment down time
  • Reduced engineering and maintenance administration
  • Improved standardization of equipment maintenance

About Keurig DrPepper

As the third-largest beverage company in North America, Keurig Dr Pepper sells coffee, teas, juices, and soft drinks to consumers around the world. The company has been partnering with Aerie since 2014 to design and build business applications that streamline work processes for its employees.

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The Challenge

Efficiently tracking engineering and maintenance documentation

Keurig Dr Pepper's rapid expansion and acquisitions posed the challenge of efficiently tracking engineering and maintenance documentation for its manufacturing operations. The Engineering Team needed a better approach to manage over 4 million documents, control system changes, and ensure employees were working from the correct versions of instructions. 

The Solution

Aerie spearheaded a comprehensive needs analysis process that meticulously identified the key requirements for an efficient change management solution. Leveraging the powerful capabilities of Office 365, Power Automate, and Power Apps, Aerie skillfully crafted a cutting-edge solution that not only addressed the pressing needs of the organization but also revolutionized the way document access is prioritized.

This innovative solution, known as the Knowledge Search Center, embodies an Amazon-like interface specifically designed to seamlessly navigate and manage an extensive array of policies, procedures, and system documentation across all manufacturing locations. With its intuitive design and user-friendly features, the Knowledge Search Center empowers employees to effortlessly retrieve essential documents stored in SharePoint, streamlining workflows and enhancing productivity. 

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Learn more about our Knowledge Search Center App

Key Features and Benefits

  • Instant Document Access: The solution provided to Keurig Dr Pepper allows for real-time access to engineering and maintenance documentation. This feature drastically reduces the time spent on document searches by over 90%, improving overall efficiency and productivity within the organization.

  • Tailored Change Management Process: The Office 365 and Microsoft tools-based solution was customized to meet Keurig Dr Pepper's specific needs. It streamlined their change management process, ensuring a more efficient way of handling regulatory compliance and document updates.

  • Integration with Microsoft Tools: The solution seamlessly integrates with various Microsoft products, enhancing its effectiveness within the organization. This integration provides always-on access from various locations and devices, making it easy for employees to manage and access documents whenever needed.

The Impact

The Knowledge Search Center has significantly reduced time spent on document searches, improved regulatory compliance, and increased overall efficiency.

“I really liked their knowledge and style. They were really committed to understanding our needs, and made recommendations that were better than what we could come up with on our own. They are good at what they do, and they are humble about it. We can’t wait to see what’s next.”
kevin-campbell
Kevin CampbellIT Solutions Delivery Manager
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