Is your company thinking about a move to Dynamics 365?
You might be looking at Microsoft’s pricing page and wondering if you’ve got the whole story. The information you find there will give you a sense of what you will spend on licenses, but it doesn’t tell you what happens after you sign on the dotted line.
Dynamics is a powerful platform that integrates your CRM and ERP functionality, but you may need some help getting it configured to the way your business operates. Let’s take a look at all the costs involved.
Subscription Fees For Dynamics 365
The first expense is your organization’s subscription to the software itself. Microsoft offers multiple modules within Dynamics, based on the types of business operations you are trying to manage: Sales, Customer Service, Project Service, Field Service, Finance and Operations, Marketing, Retail, and Talent. These modules can be purchased in groups or ala carte.
In addition, you will choose between the Business and Enterprise editions of Dynamics 365. The Business Edition is a smaller, more streamlined version appropriate for businesses with few customization requirements. The Enterprise Edition is more powerful and best suited for organizations with 250 or more employees.
Business Edition Pricing – Costs range from $5 per user/month for light tasks to $40 per user/month for full access to the application. You will also pay an additional license for each module you want to add to your plan.
Enterprise Edition Pricing – This edition offers packages with multiple modules for common business needs. For instance, the “Unified Operations Plan” offers the Finance and Operations, Retail, and Talent modules for $190 per user/month. The “Customer Engagement Plan” includes the Sales, Customer Service, Project Service Automation, Field Service, and Microsoft Social Engagement apps for $115 per user/month.
If you are buying the modules ala carte, the cost adds up quickly, so it might make sense to invest in a plan. At the Enterprise level, you can also get price breaks as you add more modules to your package. If your subscription includes apps your organization doesn’t need, you can always hide them in the dashboard.
Saving Money on Dynamics 365 Licenses
You can save a lot of money on licenses by thinking carefully about who needs access and why.
Your VP of Sales will need reports about pacing, quarterly projections, and other performance measurements, but he or she may not need access to the individual accounts in your CRM. In these cases, you can link Dynamics reporting to Power BI, enabling people to get those reports without a Dynamics license. Only employees who need access to ground-level processes and account information should have licenses for Dynamics. These are some cost advantages that Dynamics has over Salesforce.
On-boarding & Training Costs
Microsoft does not include training or on-boarding with your Dynamics 365 subscription.
You can download sample data into your environment and play around, or watch some videos and read content about how to get started. But if you need help getting your system configured and your staff trained – and most organizations do – you will need a Microsoft partner like us to help. Once you have Dynamics, learn how it can help you with the on-boarding process.
The first step in the discovery phase is determining what business processes your organization uses today, and what improvements you’d like to make. If you need a new process for a specific business function, your Microsoft partner can help with that as well.
Each business process could be its own standalone component, or it could be part of a larger workflow. For instance, you might have a process for drafting a proposal and getting it approved by sales management. That process would also be a part of a larger sales workflow that also includes qualifying the prospect, sending a quote, and creating orders.
If you need to involve people in other departments, each with their own unique permissions and views of the data, this adds another layer of complexity to your configuration.
As we define these needs, we also determine how automation can simplify each process. For instance, you might have certain criteria that defines a sales qualified lead for your business. If a prospect fills out a form on your website, and their company size and industry type matches your ideal buyer profile, Dynamics can alert your sales reps that this opportunity needs immediate attention.
Costs to Configure Your Dynamics 365
The cost for your Dynamics configuration will depend entirely on how much consultation is needed, the complexity of your processes, the role automation will play, and how many people need to be trained. Many partners offer training as a separate fee in their pricing, but we include it with ours.
Most Microsoft partners charge $150-$200 an hour for their services, and base their quotes on the hours required for the job. If your implementation and training project takes 80 hours of work, it will cost roughly $15,000.
The best way to way to narrow down a budget for your Dynamics implementation is to speak with an experienced Microsoft partner that knows what questions to ask and determine the best path forward for your organization. The sooner you get a handle on what your business needs to get out of your platform, the sooner you can realize the benefits.