Dynamics customers improve their operational efficiency by up to 38%+
Learn how Gamification can help motivate your Sales Team and drive increased performance, productivity, and adoption of business applications
Do you really need salespeople today?
Think about that for a moment.
When buyers need something, they jump online and start researching. When they need a referral, they ask a friend or colleague. When they are ready to make a purchase – and your brand is on the short list of contenders – you will hear from them.
That’s how empowered today’s customer is.
Remember when your corporate CRM was used only for improving the customer experience?
You should. It wasn’t that long ago.
Even though they are still the backbone of a lean, efficient service and sales operation, CRMs can and should do much more for your organization.
If you are shopping around for a customer relationship management (CRM) system, it won’t take long before you stumble across two of the leading mega-vendors in this space: Microsoft Dynamics and Salesforce.
These two heavyweight vendors look similar in many ways. They both offer multi-channel sales and service management, including marketing automation, service and support applications, and social interactions with customers. With so many similar features, it can be hard to differentiate between the two.
Full disclosure time: We are a Microsoft partner and Office 365 solutions provider, but that doesn’t mean we think MS Dynamics is the perfect tool for everyone. We know these two platforms well enough to give you a comparison so you can decide what’s best for you.