Creating a Dynamics 365 Customer Engagement Plan

Posted by Bernie Thibeault on 12.23.21

What does the typical customer want? With thousands of varying brands and products available to them, you can’t count on customer loyalty from one billing cycle to the next, much less from quarter to quarter.

To stay ahead of your competition, your business must not only understand your customers’ needs, but predict future market trends and address them proactively by improving customer engagement. In order to do that, you need an efficient customer engagement plan. 

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Topics: CRM, Dynamics 365, customer insights, customer voice

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