In a world where customers are becoming more discerning by the day, businesses are seeking new ways to understand their behavior so as to market to them more effectively. Businesses are increasingly opting to fully gather and use customer data. Dynamics 365 Customer Insights combines corporate system data with behavioral, transactional, and demographic factors to create meaningful customer profiles.
Today, Artificial Intelligence (AI) has become a substantial aspect of business applications, and it certainly can be intimidating—even a little scary.
I’m going to keep this introduction short and sweet. If you are making the decision between Dynamics 365 and another software or are wondering how to leverage Dynamics 365 and the other Microsoft productivity tools, it is a no-brainer to use the integration between Office 365 and Dynamics 365. Here’s why: